Privacy Policy & Data Protection | Better Built Roofing

The Short Version

Questions about your information?

Who we are

This policy covers betterbuiltroofing.com, the website of Better Built Commercial Roofing (formerly Five Star Commercial Roofing), a commercial roofing contractor based in Carlton, Mercer County, Pennsylvania. When this page says “we”, “us” or “our”, it means Better Built. It explains what information we collect, what we do with it, and the choices you have.

Information you give us

Most of what we know about you is what you choose to tell us. That includes:

The assessment form. Your name, your company or property, your phone number, your email address, and anything you tell us about your roof.
Calls, emails and texts. Your contact details and whatever you share with us about your building, your roof and your project.
Assessments and projects. The address of the property, photographs and notes about the building and roof, and the details we need to quote, schedule, invoice and warranty the work.

Please do not send us payment card numbers or other sensitive financial information through the website form.

Information collected automatically

Like almost every website, ours records some technical information when you visit, such as your IP address, browser and device type, the pages you view, the date and time, and the page that referred you. Our hosting provider keeps this in server logs so the site can run, stay secure and be kept free of abuse.

The site uses only the small number of cookies it needs to work. We do not use advertising cookies, and we do not run analytics or ad tracking tools on this site today. If we add them, we will update this page first.

Our pages load their typefaces from Google Fonts, which means your browser connects to Google’s servers and Google receives your IP address. Google handles that under its own privacy policy.

How we use your information

To answer your request and get back to you by phone, text or email.
To schedule and carry out a roof assessment, and to prepare your restore and replace numbers.
To perform the work you hire us for, and to invoice it.
To register and honor your roof warranty for its full term.
To keep our website secure and working properly.
To meet our legal, tax and insurance obligations.

We do not use your information for anything unrelated to your roof or your project without asking you first.

Phone calls and text messages

If you give us your phone number, we may call or text you about your request, your assessment or your project. Message and data rates may apply. You can reply STOP to any text to stop receiving them, or simply tell us.

We do not sell or share your mobile number or your consent to receive texts with third parties or affiliates for their marketing or promotional purposes.

How we share your information

We do not sell or rent your personal information. We share it only when it is needed to do what you asked, and only with:

Service providers who work on our behalf, such as our website host and our email, phone and business software providers. They may use it only to provide their service to us.
Roofing system manufacturers, when a job you hire us for needs to be registered for a manufacturer warranty.
Our professional advisors, such as accountants, lawyers and insurers, where it is necessary.
Authorities, when the law requires it, or to protect our rights, our customers or the public.
A new owner, if our business is ever sold or merged, in which case this policy continues to apply to your information.

How long we keep it

We keep your information for as long as we need it for the purpose you gave it to us. For customers, that includes the full term of any warranty on your roof, which can run up to 20 years, plus whatever period our legal, tax and insurance obligations require. If you asked for an assessment and did not go ahead, you can ask us to delete your details at any time.

How we protect it

Our website is served over an encrypted HTTPS connection, and we take reasonable steps to protect the information you give us from loss, misuse and unauthorized access. No website or system is perfectly secure, so we cannot promise that it never will be, but we will tell you if a problem affects your information and the law requires us to.

Your choices

You can ask us at any time to:

tell you what personal information we hold about you,
correct anything that is wrong,
delete your information, apart from records we are required to keep, such as invoices and active warranties,
stop calling, texting or emailing you.

Depending on the state you live in, you may have further rights under state privacy law. We will honor them as that law requires. To make any of these requests, use the contact details at the bottom of this page. We may need to confirm who you are before we act on a request.

Children

This website is for businesses and property owners. It is not directed at children, and we do not knowingly collect personal information from anyone under 13. If you believe a child has sent us information, contact us and we will delete it.

Other websites

Our pages sometimes link to other websites, such as roofing system manufacturers. We do not control those sites, and their own privacy policies apply when you visit them.

Changes to this policy

If we change how we handle your information, we will update this page and the effective date at the top. Significant changes will be clearly noted here.

Contact us

Questions about this policy, or a request about your information, come straight to us:

Better Built Commercial Roofing
Carlton, Mercer County, Pennsylvania
Phone: 814-720-1081
Or send us a message through our contact page.